Cyclops in Vienna: November Team Meetup Recap

A look inside the Cyclops team's week in Vienna

Six months after opening our European headquarters, the Cyclops team returned to Vienna for our second global meetup of the year, this time with more than twice as many people in the room. We came to build on the momentum of 2026 and set the stage for a huge 2027.

Getting the whole team in one room is something we never take for granted, so we made every minute count. Collaborative sessions, deep-dive workshops, team outings and a ton of fun. The payments industry is moving fast on stablecoins, and weeks like this are how we make sure we're moving with it.

What we worked on

Agentic AI

AI agents are no longer just answering questions. They're starting to search, compare and pay on our behalf, and the payments industry needs to be ready. Our agentic AI session looked at where agentic commerce is heading, how stablecoins fit into that future and what it means for the payments companies we serve. As a member of the x402 Foundation, we also unpacked how we plan to help shape the open standards that agent payments will run on. And we looked inward, finding even more ways to use AI to move faster and build smarter across Cyclops.

Customer experience workshop

Our clients happiness is the metric that matters most to us. The customer experience workshop brought every function of the company together around one question: how do we make sure every client loves working with Cyclops? We walked through the full client journey, from first conversation to onboarding to live volume, and looked honestly at where we can be more proactive, more responsive and easier to work with.

We left with a clear set of commitments and a shared goal: to set the bar for client experience in the payments industry. At Cyclops, we believe the best infrastructure is built in close partnership with the people using it. That means listening closely to feedback and building what we learn into every product and process.

Security and compliance

Payments companies trust us with moving their money and their merchants' money. That trust has to be earned every day, and it starts with how seriously we take security and compliance. We brought our global team together for a session on our security practices, our regulatory roadmap and the role every person at Cyclops plays in protecting our clients. At Cyclops, compliance isn't something that lives in one department. It's built into every product decision and every client conversation, whether you sit in engineering, operations or business development.

Team

Now for the fun part. Somehow, between all the hard work, we managed to have dinner at a winery, hike up to the beautiful vineyards, hold a curling competition, cook our own dinners in barbecue huts on the river, host an amazing happy hour with partners and sing way too many hours of karaoke.

What we love most about these moments is what they say about our team. We surround ourselves with the very best people who care deeply about each other and the work we're doing together. That shows up just as much in a karaoke duet as it does on a client call or a hard work day, and it's a big part of why we come home more connected and more motivated than ever.

We're hiring

Want in? We're still growing and looking for passionate, hardworking people who know how to have fun along the way. If that sounds like you, check out our open roles. We'd love to see you at the next meetup.

What's next

We left Vienna aligned on our priorities and excited for everything ahead in 2027. If you're a payments company exploring what stablecoin infrastructure looks like for your business, the Cyclops team is ready for you.